Study: There Is No Shortage of U.S. Engineers
,----[ Quote ]
| ...a new study from Duke University calls this argument bunk, stating
| that there is no shortage of engineers in the United States, and
| that offshoring is all about cost savings.
`----
http://www.eweek.com/article2/0,1759,2111347,00.asp
There are many article on offshoring today. The common denominator is this:
with the increase in Visas and demand for them, companies get a lust for
cheap labour and this is looking grim for the IT sector in the West. IBM is
among the culprits as well and an article in the Economist suggest that IBM
will replace Microsoft as a dominant software giant.
Related:
Is There a Shortage of U.S. Tech Workers?
,----[ Quote ]
| Speaking before a Senate committee earlier this month, Gates said
| that America is facing a critical shortage of tech workers. He
| recommended boosting the number of H-1B visas to allow more foreign
| tech workers into the U.S.
|
| [...]
|
| "I think that has created an environment where the population of advanced
| skill workers has shrunk a lot in the U.S., because we just haven't created
| a fair system," he says. "Where if you go to other countries, you'll find
| national policy around broadband deployment, which creates a much more even
| playing field for people of all income levels to learn by and work by."
|
| "We did it to ourselves," he says.
`----
http://itmanagement.earthweb.com/career/article.php/3667376
Microsoft Sending All XP and Vista Tech Support Calls To India?
,----[ Quote ]
| Microsoft is sending ALL of its XP and Vista tech support calls to India
| starting March 29th, according to a call center insider
`----
http://www.consumerist.com/consumer/microsoft/microsoft-sending-all-xp-and-vista-tech-support-calls-to-india-245048.php
"Dear Microsoft": An open letter to Microsoft regarding the outsourcing of
jobs.
,----[ Quote ]
| Don't get it twisted: I don't have a problem with you outsourcing
| jobs to people that will work for next-to-nothing. It's just
| getting a bit out of hand, don't you think? I mean, there's no
| point trying to fool me.
`----
http://www.lastnameball.com/RantsandTirades/Pages/DearMicrosoft.html
And there's the classic image:
http://airpost.org/microsoft.jpg
Bill Gates to address Senate panel
,----[ Quote ]
| Microsoft Chairman Bill Gates is scheduled to descend on Capitol Hill
| next week to pepper a U.S. Senate committee with his suggestions for
| boosting American competitiveness.
`----
http://news.com.com/2061-10796_3-6163930.html?part=rss&tag=2547-1_3-0-20&subj=news
Which is better for technical support
,----[ Quote ]
| I have found in general that with open source support you often get
| more than what you pay for but with closed source support, by some of
| the biggest names in software, the support is often lacking in the
| value department. With open source asking for support has generally
| resulted in a solution within a week and I have never paid for it.
| However with closed source companies I have open tickets that have
| not been resolved in months. With open source I can communicate
| directly with the author(s) of the program and work closely with
| them to find a solution. Closed source on the other hand has just
| requested information, verified the bug and then informed us that
| the solution may be available in the next release of the program.
`----
http://blogs.ittoolbox.com/linux/locutus/archives/which-is-better-for-technical-support-13621
http://tinyurl.com/ygspn7
Microsoft's Genuine Advantage
,----[ Snippet ]
| A lot of managers are afraid to use Open Source Software, because it
| doesn't come with any support. Of course that isn't true. It is a classical
| piece of FUD. And then again, how much is support worth?
|
| [...]
|
| MS: Microsoft Support. Good morning, sir. Can I help you.
| IC: Windows displays some strange message on my screen.
| MS: What's the message, sir.
| IC: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102; Microsoft
| Windows is Not Present
| MS: May I have your product key, sir.
| IC: [gives completely valid product key]
| MS: Ok, sir. Can you please reboot your PC?
| IC: Will that solve the problem?
| MS: Please reboot your PC, sir.
| IC: Ok, ok, wait a minute.
| MS: Please call us again if you eXPerience any more problems. Have a
| nice day, sir. [click]
`----
http://thebeez.vnunetblogs.com/the_beez_speaks/2006/09/microsofts_genu.html
I work for MS but even I struggle to get a hot-fix
,----[ Quote ]
| The problem took 260 minutes to resolve from start to
| finish and an estimated 90 minutes of Ledgard's time,
| not including the time it took to write-up his problems...
| Still, the frustrations experienced by Ledgard give
| a salutary lesson that Microsoft's online product
| support is mediocre, at best, and will surely strike
| a chord with many long-suffering sys admins.
`----
http://www.theregister.co.uk/2006/10/24/ms_hot-fix_hell/
|
|
