Microsoft Can't Comment on Xbox 360 Failures
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| Microsoft's Peter Moore tells customers to look past broken
| consoles and focus on good service
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http://www.dailytech.com/article.aspx?newsid=7206
What good service? See links at bottom.
Vid-games: PS3 versus Xbox360; more war
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| Although it's much too early to declare a winner in the current
| console war, it looks like Sony's pricey PlayStation 3 and
| Microsoft's flashy Xbox 360 may be duking it out for second
| place behind Nintendo's humbler Wii.
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http://news.yahoo.com/s/ap/20070509/ap_en_ot/games_news_bytes
Related:
The 360's failure rates are bad enough; why does customer service have to be
this bad?
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| When it comes to customer service, Microsoft is failing miserably.
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http://arstechnica.com/journals/thumbs.ars/2007/2/12/7002
Top 10 reasons why Microsoft's Xbox 360 Customer Service is "teh br0ken".
,----[ Quote ]
| So there you have it Microsoft, the Top 10 reasons your support
| system is "teh br0ken", from my admittedly short experience with
| it. When I'd assumed a company of your size would set the standard
| for customer service, I didn't mean the standard by which to do
| better than...
|
| I realize it's probably no great revelation that their customer
| service sucks, but come on, why can't they fix this? Can they
| only fix simple things? That makes them useless for people with
| "real" problems.
`----
http://www.gamercastnetwork.com/forums/showpost.php?p=28315&postcount=68
Another Xbox Support Nightmare
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| We seem to be receiving an increasing number of horror stories from
| Xbox 360 owners who have had to call Microsoft's Bangalore-based
| tech support call center. When your reason for calling is a
| bricked console, one would think it would be a painless and
| quick procedure to get the thing replaced or repaired.
| Apparently not the case, according to Brent from Consumerist.com
`----
http://www.gwn.com/news/story.php/id/10875/
Xbox 360s Still Dying, Customer Service Still Crap
,----[ Quote ]
| "They'll handle everything, they're great. They'll even pay for shipping
| and Fed-Ex it for you. That's what they did for my systems (yes, plural)
| when they died."
`----
http://www.kotaku.com/gaming/xbox-360/xbox-360s-still-dying-customer-service-still-crap-222843.php
Microsoft's Xbox rewards caused massive disappointment
,----[ Quote ]
| As a keen gamer who has owned most games consoles known to man, I was an
| Xbox early adopter back in 2002 when the console was launched. So when
| Microsoft said they'd give early adopters lots of extra stuff when
| they reduced their prices - I was happy. Apart from the fact that my
| extras never came and no one at Microsoft wanted to know.
`----
http://www.seopher.com/articles/microsofts_xbox_rewards_caused_massive_disappointment
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