Covalent Technologies Continues Expansion of Open Source Support Offerings
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| Covalent Technologies, the most trusted source for enterprise open
| source solutions, today announced it is now offering Add-On
| Technology support for 12 additional open source projects on
| a per incident basis.
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http://biz.yahoo.com/iw/070530/0258905.html
Are Linux vendors predatory?
,----[ Quote ]
| Is it being predatory? I put this to Covalent CEO Mark Brewer. "You're
| right. We choose projects as they mature and need support. If they die
| we can make the decision to no longer support them."
|
| But is Covalent predatory? Gosh, no. Because Covalent does not take
| control over any code it supports. You or I are free to go into
| direct competition with Covalent, supporting the exact same products.
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http://blogs.zdnet.com/open-source/?p=1088
Related:
Which is better for technical support
,----[ Quote ]
| I have found in general that with open source support you often get
| more than what you pay for but with closed source support, by some of
| the biggest names in software, the support is often lacking in the
| value department. With open source asking for support has generally
| resulted in a solution within a week and I have never paid for it.
| However with closed source companies I have open tickets that have
| not been resolved in months. With open source I can communicate
| directly with the author(s) of the program and work closely with
| them to find a solution. Closed source on the other hand has just
| requested information, verified the bug and then informed us that
| the solution may be available in the next release of the program.
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http://blogs.ittoolbox.com/linux/locutus/archives/which-is-better-for-technical-support-13621
http://tinyurl.com/ygspn7
I work for MS but even I struggle to get a hot-fix
,----[ Quote ]
| The problem took 260 minutes to resolve from start to
| finish and an estimated 90 minutes of Ledgard's time,
| not including the time it took to write-up his problems...
| Still, the frustrations experienced by Ledgard give
| a salutary lesson that Microsoft's online product
| support is mediocre, at best, and will surely strike
| a chord with many long-suffering sys admins.
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http://www.theregister.co.uk/2006/10/24/ms_hot-fix_hell/
|
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