Open Source as a Driver for CRM Innovation
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| With the success and wide deployment of RedHat, Apache, mySQL, etc., open
| source has become influential within the enterprise technology landscape,
| primarily in terms of infrastructure.
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http://www.destinationcrm.com/articles/default.asp?ArticleID=7526
Quote for the day:
"Number two is move Netscape out of the win32 client area."
--Paul Maritz, senior vice president Microsoft
Last week:
CRM company dumps Microsoft, remakes itself with LAMP
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| What Kolke and his team found was that with the low cost of a LAMP stack
| composed of CentOS, Apache, MySQL, and PHP, they were able to produce a range
| of hosted CRM solutions that wasn't possible on a Microsoft
| infrastructure. "Originally, we were intrigued by the pricing and
| distribution model [of open source] and then by the economics of developers
| in the community working on the code." The collaborative and cooperative
| nature of the open source community struck a pleasant chord with Kolke. "We
| were early users of the SOAP toolkit, and we had run into several walls with
| Microsoft where we had problems with it but couldn't get clear answers on
| when they were going to resolve the issues. We got the 'we know about it and
| we'll get to it' answer. With the open source community, we found a lot more
| support, and with having access to the code base we could contribute fixes.
| So the support was a lot more appealing for us, along with the rapid
| development cycle."
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http://www.linux.com/feature/124920
Related:
SugarCRM CEO John Roberts: On-Demand Dynamics Are Changing
,----[ Quote ]
| "We wrote SugarCRM from scratch and then released it on open source -- that
| means we are able to indemnify our customers, which is an important issue in
| open source. Right now, we are using the GPL version 3, which is one of the
| best licenses out there," said SugarCRM CEO John Roberts.
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http://www.linuxinsider.com/rsstory/60949.html
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