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Was Steve Jobs An Inspiration For College Students?
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| Chelsea Kate Isaacs, a college journalism student from Long Island emailed
| wrote to Steve Jobs informing him about the problem she had with Apple's PR
| department. Why she needed to contact Apple PR? She was assigned a story on a
| new initiative at her college to buy iPads [another reason why students must
| not buy the iPad and go for Android tablets] for all incoming students. Apple
| PR never responded.
| She wrote to Jobs:
| "Mr. Jobs, I humbly ask why Apple is so wonderfully attentive to the needs
| of students, whether it be with the latest, greatest invention or the
| company's helpful customer service line, and yet, ironically, the Media
| Relations Department fails to answer any of my questions which are, as I
| have repeatedly told them, essential to my academic performance."
| Jobs' inspirational reply on the lines of 'helping out the future generations'
| Our goals do not include helping you get a good grade. Sorry
| She replied:
| I never said that your goal should be to "help me get a good grade."
| Rather, I politely asked why your media relations team does not respond to
| emails, which consequently, decreases my chances of getting a good grade.
| But, forget about my individual situation; what about common courtesy, in
| general â- if you get a message from a client or customer, as an employee,
| isn't it your job to return the call? That's what I always thought. But I
| guess that's not one of your goals.
| Steve Jobs sent another inspiring message which further established he valued
| each and every customer:
| "Nope. We have over 300 million users and we can't respond to their
| requests unless they involve a problem of some kind. Sorry."
| Isaac was shocked but was still till in love with Apple and she wrote back:
| You're absolutely right, and I do meet your criteria for being a customer
| who deserves a response:
| 1. I AM one of your 300 million users.
| 2. I DO have a problem; I need answers that only Apple Media Relations can
| Now, can they kindly respond to my request (my polite and friendly voice
| can be heard in the first 5 or 10 messages in their inbox). Please, I am
| on deadline.
| Steve Jobs did his best to live up to his reputation as the guy who loved his
| customers and inspire generations. He wrote back:
| Please leave us alone.
Leave them alone, eh? That's what Google should tell this patent aggressor.
But WHAT A NIIIIICEE guy...!!! So rich, so busy.
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