Home Messages Index
[Date Prev][Date Next][Thread Prev][Thread Next]
Author IndexDate IndexThread Index

New: Steve Jobs: "Please leave us alone."

Hash: SHA1

Was Steve Jobs An Inspiration For College Students?

,----[ Quote ]
| Chelsea Kate Isaacs, a college journalism student from Long Island emailed 
| wrote to Steve Jobs informing him about the problem she had with Apple's PR 
| department. Why she needed to contact Apple PR? She was assigned a story on a 
| new initiative at her college to buy iPads [another reason why students must 
| not buy the iPad and go for Android tablets] for all incoming students. Apple 
| PR never responded.
| She wrote to Jobs:
|     "Mr. Jobs, I humbly ask why Apple is so wonderfully attentive to the needs 
|     of students, whether it be with the latest, greatest invention or the 
|     company's helpful customer service line, and yet, ironically, the Media 
|     Relations Department fails to answer any of my questions which are, as I 
|     have repeatedly told them, essential to my academic performance."
| Jobs' inspirational reply on the lines of 'helping out the future generations' 
| was:
|     Our goals do not include helping you get a good grade. Sorry
| She replied:
|     I never said that your goal should be to "help me get a good grade." 
|     Rather, I politely asked why your media relations team does not respond to 
|     emails, which consequently, decreases my chances of getting a good grade. 
|     But, forget about my individual situation; what about common courtesy, in 
|     general â- if you get a message from a client or customer, as an employee, 
|     isn't it your job to return the call? That's what I always thought. But I 
|     guess that's not one of your goals.
| Steve Jobs sent another inspiring message which further established he valued 
| each and every customer:
|     "Nope. We have over 300 million users and we can't respond to their 
|     requests unless they involve a problem of some kind. Sorry."
| Isaac was shocked but was still till in love with Apple and she wrote back:
|     You're absolutely right, and I do meet your criteria for being a customer 
|     who deserves a response:
|     1. I AM one of your 300 million users.
|     2. I DO have a problem; I need answers that only Apple Media Relations can 
|     answer.
|     Now, can they kindly respond to my request (my polite and friendly voice 
|     can be heard in the first 5 or 10 messages in their inbox). Please, I am 
|     on deadline.
| Steve Jobs did his best to live up to his reputation as the guy who loved his 
| customers and inspire generations. He wrote back:
|     Please leave us alone.


Leave them alone, eh? That's what Google should tell this patent aggressor.

But WHAT A NIIIIICEE guy...!!! So rich, so busy.
Version: GnuPG v1.4.10 (GNU/Linux)


[Date Prev][Date Next][Thread Prev][Thread Next]
Author IndexDate IndexThread Index