Open source videos capture a new way to do tech support
,----[ Quote ]
| An enterprising young computer scientist in Belgium has come up with a
| new twist on the old help desk. Instead of the tedium of step-by-step
| instructions over the phone or through instant messaging, tech support
| people can now show clients how to solve their computer problems using
| Bram Biesbrouck's ScreenKast software and captorials.com to create ands
| hare screen capture videos.